Frequently Asked Questions
Orders are processed within 1–3 business days. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information so you can follow your delivery.
We offer a 30-day return period from the date of delivery. Items must be unworn, unused and in original condition, with tags attached and in their original packaging. Proof of purchase is required. Approved refunds are issued to the original payment method within 10 business days after approval.
If your item arrives damaged, incorrect or incomplete, please contact us as soon as possible at support@pinnaclesydney.com or through our Contact Us page. Include your order number and photos where applicable.
Yes. We offer free delivery on all orders within Australia, with no minimum spend.
You can contact us at support@pinnaclesydney.com or through our Contact Us page.
Monday to Friday: 10:00 am – 5:30 pm
Saturday and Sunday: 10:00 am – 3:00 pm
All times are in Sydney local time.
We aim to respond to all enquiries within 24 hours.
Free delivery on all orders Australia-wide. Tracking included with every order.
Return eligible items within 30 days of delivery. Refunds are issued to the original payment method.
Secure payments with Visa, Mastercard, American Express, Apple Pay and Google Pay.