We process orders within 1–3 business days. The total estimated delivery time is 8–12 business days. You’ll receive a shipping confirmation email with tracking information once your order has been dispatched.

Yes. We offer free delivery on all orders within Australia, with no minimum spend.

We currently ship within Australia only.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information. If you have any questions about your delivery, contact us at support@pinnaclesydney.com.

We offer a 30-day return period from the date of delivery. Items must be unworn, unused and in original condition with tags attached.

Contact us at support@pinnaclesydney.com with your order number. We’ll provide the return instructions and return address. Return shipping is paid by the customer unless the item is damaged, defective or incorrectly supplied.

Australian Consumer Law does not provide an automatic cooling-off period for online purchases, so there is no statutory right to cancel simply because you have changed your mind. We voluntarily offer a 30-day return window instead. You do have guaranteed rights under Australian Consumer Law if an item is faulty, not as described, or does not do what it is supposed to — in those cases you may be entitled to a repair, replacement or refund.

Once your return has been received and approved, your refund will be issued to your original payment method within 10 business days after approval.

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All prices are displayed in Australian dollars (AUD).

If your order has not yet been dispatched, contact us as soon as possible at support@pinnaclesydney.com. We’ll do our best to assist, but changes or cancellations cannot be guaranteed once processing has begun.

Yes. Our checkout uses an encrypted HTTPS connection and payments are processed through secure payment providers.

Shipping is free on all orders within Australia. Any applicable charges will be shown clearly at checkout before you complete your purchase.

Please refer to the size guide on the product page before ordering. If you need help choosing a size, contact us at support@pinnaclesydney.com.

We aim to represent product colours as accurately as possible. Colours may vary slightly depending on your screen settings and lighting.

If an item is unavailable, this will be shown on the product page. Availability may change, so please check back later.

If your item arrives damaged, incorrect or incomplete, please contact us as soon as possible at support@pinnaclesydney.com or through our Contact Us page. Include your order number and photos where applicable.

Contact us at support@pinnaclesydney.com with your order number and any relevant photos. We’ll review the issue and work with the carrier where necessary to determine an appropriate solution.

You can contact us at support@pinnaclesydney.com or through our Contact Us page.

Monday to Friday: 10:00 am – 5:30 pm
Saturday and Sunday: 10:00 am – 3:00 pm
All times are in Sydney local time.

We aim to respond to all enquiries within 24 hours.