Shipping Policy

At Pinnacle Sydney, we're proud to serve customers across Australia with reliable and efficient shipping.

Please read the information below to learn more about our shipping process, estimated delivery times and available shipping options.

1. General Shipping Information

We currently ship throughout Australia.

Shipping availability and delivery times may vary depending on your location, the products ordered and other logistical factors.

2. Processing Time

Orders are typically processed within 1–3 business days, Monday to Friday, excluding public holidays.

During peak periods, promotional events or periods of unusually high order volume, processing times may occasionally be slightly longer.

If a significant delay affects your order, we will make reasonable efforts to keep you informed.

3. Shipping Rates

Pinnacle Sydney offers free shipping on all orders within Australia.

No minimum purchase required
No standard shipping fee

Your standard shipping cost will therefore remain $0 at checkout.

4. Estimated Delivery Times

Once your order has been placed, the following estimated timeframes apply:

Processing time: 1–3 business days
Transit time: 7–9 business days
Total estimated delivery time: 8–12 business days
Order cut-off time: 6:00 pm Sydney local time

Please note: Delivery times are estimates and cannot be guaranteed.

Delivery may occasionally be affected by courier delays, severe weather, public holidays, customs procedures or other circumstances outside our control.

5. Shipping Restrictions

We are unable to ship to certain restricted addresses or locations where our delivery partners cannot provide service.

This may include certain PO Boxes, military addresses or remote and restricted locations.

Certain products may also be subject to additional shipping restrictions depending on applicable regulations or carrier requirements.

If we are unable to deliver your order to the address provided, we will contact you where possible.

6. Failed Delivery or Returned Packages

Please make sure that your delivery address is complete and accurate before placing your order.

If a parcel cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts or another issue outside our control, the parcel may be returned.

If this occurs, please contact us so we can review the situation and discuss the available options.

Additional shipping costs may apply if a parcel needs to be resent due to incorrect address information supplied by the customer or an unsuccessful delivery attempt.

7. Lost or Damaged Packages

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible at:

support@pinnaclesydney.com

Please include your order number and any relevant information or photographs so we can investigate the issue.

Where necessary, we will work with the relevant shipping carrier to investigate the shipment and determine an appropriate solution.

8. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, the shipping confirmation will include your tracking information so you can follow the progress of your parcel.

Please allow some time after dispatch for tracking information to become active.

9. International Fulfilment

To keep our products accessible and our logistics efficient, some orders may be processed and dispatched through our international fulfilment network.

Depending on the product and available inventory, your order may therefore be shipped from an international fulfilment centre.

This does not change the estimated delivery timeframe shown in this Shipping Policy.

10. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping processes, delivery partners, legal requirements or services.

The most current version of this policy will always be available on this page.

Last updated: 3 September 2026

11. Contact Information

If you have any questions about shipping or delivery, please contact us:

Store name: Pinnacle Sydney
Business name: Saala
Company registration number: 88422348
Warehouse address: 16 Benghazi St, Bossley Park NSW 2176, Australia
Business address: Lindeboom 89, 6585 BG Mook, Netherlands
Phone: +61 468 147 627
Email: support@pinnaclesydney.com

Monday to Friday: 10:00 am – 5:30 pm
Saturday and Sunday: 10:00 am – 3:00 pm
All times are in Sydney local time.

We aim to respond to all enquiries within 24 hours.